About Shipping
At Fynd, we use a variety of delivery methods to ensure that your purchased items arrive safely and as quickly as possible.
[Delivery company]
We use the following delivery companies depending on the type and size of the product and the delivery area.
Sagawa Express
It will be mainly used for shipping furniture, large items, and general miscellaneous goods .
It will be delivered by Sagawa Express's Hikyaku delivery service.
Links to each carrier's website:
Yamato Transport
It is mainly used for small items .
We will deliver your order via Takkyubin or Takkyubin Compact.
Links to each carrier's website:
Japan Post
It will mainly be used to deliver small miscellaneous goods and items that can be sent by mail .
We will deliver your order via Yu-Pack or Letter Pack.
Links to each carrier's website:
[About specifying a delivery company]
As a general rule, we do not accept requests to specify a delivery company. We will select the most suitable delivery company based on the type and size of the product, delivery area, etc.
If you order multiple items, your order may be delivered by multiple delivery companies depending on the combination of items. In that case, please note that you may receive multiple shipping notification emails.
【postage】
Shipping costs vary depending on delivery area and product size and weight.
Please check the specific shipping charges during the ordering process.
<<Caution>>
- The shipping fee for some areas (such as remote islands) may differ from the above table. Please be sure to check the shipping fee on the order process screen before confirming your order.
- The size categories for ordering are set by our company, so please do not confuse them with the price lists of each shipping company.
- The size category may change depending on the shape and packaging method of the product.
- Delivery is not available to Okinawa.
[How to check shipping costs]
Shipping costs are automatically calculated and can be checked during the order process. When you add an item to your cart and enter your delivery address, the shipping cost will be displayed.
[Delivery days]
Normally, your order will be shipped within 5 to 7 business days after confirmation.
<<Caution>>
- The above is an estimate of the number of days until shipping, and may differ from the number of days from order to delivery.
- Delivery times may vary depending on product availability, order time, delivery area, delivery company delivery status, weather and traffic conditions, etc.
- Some products, such as pre-order items, made-to-order items, and back-ordered items, may take longer than usual to be shipped. Please check the "Expected Shipping Time" on each product page.
- During long holidays, the New Year holidays, etc., delivery times may be longer than usual due to changes in collection and delivery systems of delivery companies.
[Specify delivery time]
Due to the nature of the product, we cannot accept requests for specific delivery dates. Please contact the delivery company after shipment.
- Sagawa Express Delivery Status Inquiry
- Yamato Transport Baggage Inquiry System
- Japan Post Mail Tracking Service
[International Shipping]
Currently, we do not offer international shipping. We only deliver within Japan.
<Future expansion of overseas shipping>
We are considering introducing international shipping as a future service expansion. We will announce the details on our website as soon as they are decided, such as the start date and available delivery areas.
[About packaging]
We carefully pack your items to ensure they are delivered without any damage.
Furniture and interior large size products
To prevent scratches or damage, we will carefully pack the item using protective film, cardboard, air cushions, etc. If necessary, we may outsource the packing to a professional packing company and use special packing materials (such as wooden crates).
Miscellaneous goods, small items, fragile items
We use air cushions, craft paper, and other cushioning materials to pack items in a way that will cushion them from external shocks. Fragile items will be labeled with a "Caution: Fragile" sticker.
Use of reused packaging materials
In order to reduce the burden on the environment, we may use reused (recycled) cardboard and cushioning materials as part of the packaging. This does not affect the protection function of the product, so we ask for your understanding and cooperation.
[Shipping notification and delivery status confirmation]
Once your order has been shipped, we will send a "Shipping Completion Notification Email" to your registered email address.
Contents of the "Shipping Completion Notification Email"
- Order number
- Order details (product name and quantity)
- Shipping company name
- Inquiry number (tracking number)
- Delivery status inquiry website URL (tracking website URL)
How to check your delivery status:
You can check the delivery status online by copying the "Inquiry slip number (tracking number)" listed in the "Shipping Completion Notification Email" and accessing the "Delivery Status Enquiry Website URL (Tracking Website URL)."
<<Caution>>
The "Shipping Completion Notification Email" is usually sent on the day the item is shipped (after the evening). If you do not receive the email, please check your spam folder or contact us.
[In case of long-term absence, refusal to receive, or unknown address]
We will not refund shipping costs if the product is returned to us due to the customer's long-term absence, refusal to accept the delivery, or an unknown delivery address, and the product cannot be delivered.
・Refunds
In the event of cancellation, only the product price will be refunded. The initial shipping fee, handling fee, return shipping fee and reshipment shipping fee are not refundable. In addition, if a refund handling fee is incurred, the customer will be responsible for it.
・If the recipient is absent for a long period of time or has repeatedly refused to receive deliveries
If you repeatedly refuse to accept deliveries or are absent for long periods of time without a valid reason, we may refuse to do business with you in the future.
【inquiry】
If you have any questions regarding shipping, please feel free to contact us.
- Contact form
- Phone number: 052-888-8080 (Hours: Weekdays 11:00-18:00)
