About returns and exchanges
At Fynd, we have established the following policy regarding returns and exchanges so that our customers can enjoy online shopping with peace of mind.
[Return and exchange conditions]
As a general rule, our store does not accept returns or exchanges due to customer convenience, but we will accept returns or exchanges if the following conditions apply.
In case of defective product
If the delivered product is clearly damaged or stained, or if you receive a product that is different from what you ordered, please contact us within 5 days of receiving the product and we will accept a return or exchange for the same product (depending on stock availability, you may receive a return instead of an exchange).
Example)
- Damage to furniture due to accidents during shipping (including cases where the packaging is severely damaged upon arrival)
- Initial defects during the manufacturing process (defects that impede use)
- I received a product different from the one I ordered.
If damage occurs during transportation
When the product arrives, if there is any noticeable damage or obvious dents in the outer box, and it is determined that the product may be damaged, please check for damage on the spot in the presence of a delivery person from the shipping company. If the product is found to have been damaged during transportation, please refuse to receive the product and Within 5 days Please contact our store.
《Caution》
If the customer opens the product after receiving it and discovers that the product is damaged, we may not be able to accept a return or exchange as it will be difficult to determine that the product was damaged during transportation. Please be sure to check when receiving.
Cases where returns cannot be accepted
- After receiving the product Within 5 days If we are unable to contact you regarding the return.
- Items that have been used, worn, opened, or washed or cleaned.
- Products that have been scratched, damaged, or soiled by the customer (including damage, loss, staining, or smell of perfume or cigarettes due to the customer's responsibility).
- If any of the accessories (product tag, box, instruction manual, protective cover, packaging material, etc.) are lost or damaged.
- Sale items, outlet items, lucky bags, and other items that are clearly marked on each product page as ``non-returnable'' or ``non-exchangeable.''
- Made-to-order products, personalized products, food, beverages, plants, books, CDs, DVDs, Blu-rays, cosmetics, sanitary products (returns and exchanges not possible due to hygiene reasons).
- Returns/exchanges due to subjective reasons such as ``It's different from the image,'' ``The size doesn't match,'' or ``The color is different from what I expected.''
- Returns and exchanges due to conditions peculiar to antique, vintage, and reused products (discoloration due to aging, small scratches, signs of use, etc.) (Please understand that these conditions are a reflection of the product. Conditions are detailed on each product page).
[Procedure for returns/exchanges]
If you wish to return or exchange, please be sure to contact us in advance. Within 5 days Please contact us using one of the methods below. Please note that if the product is returned without prior notice, we will not be able to accept a return or exchange.
[How to contact us]
- Contact form (Although we are open 24 hours a day, we only respond on business days, so we will respond on weekdays.)
- Phone number: 052 -888-8080 (Reception hours: [11:00-18:00])
Information when contacting us
- Order number (listed in your order confirmation email or My Page)
- Name (full name)
- Registered phone number
- Name of product you wish to return/exchange: (Include product code if available)
- Reason for return/exchange (please be specific)
Examples of reasons for returns/exchanges
- I received a product different from the one I ordered (wrong delivery)
- Furniture is damaged (defective item – specific description of damage [e.g. large crack in leg])
If you wish to exchange
- The product you wish to exchange (please specify the product code, size, color, etc.)
Reply from our store
After confirming the content of your inquiry, we will contact you via email or telephone to inform you about the return/exchange procedure within 3 business days.
[Returning the product]
Please follow the instructions from our store to purchase the product.Within 5 daysPlease return it to.
In the case of returns or exchanges due to our store's circumstances
Please return the item by cash on delivery (at our expense). Details on how to return the product will be provided in the instructions from our store. If possible, please use the same packaging materials used in the delivery.
In case of return due to customer convenience
Please return the item prepaid (at the customer's expense). The return address will be stated in the instructions from our store. Please use a trackable shipping method (such as courier) and be sure to keep a copy of the invoice. Our store is not responsible for any accidents or loss during shipping.
[About refunds]
Once the returned item has arrived at our store and we have checked its condition, we will begin the return process.
Refund method
-
For credit card payment
We will issue a refund through your credit card company. The refund period varies depending on the credit card company's closing date and payment date. -
For bank transfer
The refund will be made by bank transfer to your designated bank account. Transfer will be made within 5 business days after the refund procedure is completed. We will then notify you via email that the transfer has been completed. -
For cash on delivery, convenience store payment, and other electronic payment services
We will refund by bank transfer. We will ask you for the bank account information for the refund via email.
Refund amount
-
In case of return due to our store's circumstances
We will fully refund the product price, shipping and handling charges (if incurred at the time of payment). -
In case of return due to customer convenience
In principle, we do not accept returns due to customer convenience.
[About exchange]
If replaceable
We will accept returns or exchanges only if the same product is in stock. Please note that depending on stock status, we may issue a return (refund transfer) instead of an exchange.
Exchange procedure
As with the return procedure, please first contact our store and let us know the product you wish to exchange and the reason for the exchange. After checking the stock status, we will inform you about the possibility of exchange and the procedure. We will contact you separately via email regarding the shipping date of the replacement item.
[About antique, vintage, and reused products]
Antique, vintage, and reused products that we handle are different from new products and may show changes in condition due to aging or use (scratches, fading, peeling paint, rusty metal, signs of wear on fabric, etc.). These condition changes are unique to antique, vintage, and reused products. «Taste» «Texture» Please understand that.
Regarding the condition of the product, we provide as detailed a description and multiple images as possible on each product page. Please check the condition carefully and make sure you are satisfied before placing your order. If you have any questions or concerns, please feel free to contact us before placing your order.
As a general rule, antique, vintage, and reused items cannot be returned or exchanged, but please rest assured that we will accept returns and exchanges if the conditions apply.
[Inquiry]
If you have any questions about returns or exchanges, please feel free to contact us.
- Contact form
- Phone number: 052-888-8080 (Reception hours: Monday to Friday 11:00-18:00)
