About delivery
At Fynd, we use a variety of delivery systems to ensure that the products you purchase are delivered safely and as quickly as possible.
About shipping methods
1.Takkyubin (Sagawa Express)
-
Target area: Available nationwide (in principle, this applies to areas over 15 km)
-
Shipping fee: Depends on product size and delivery area.
2. In-house delivery (delivery by specialized staff)
-
Target area: From our storeWithin 15km radius
-
Shipping fee: Within 5km from 2,500 yen / Within 15km from 4,400 yen
-
Remarks: Even in areas over 15km, depending on the order quantity and price, we can use our own delivery service.
3. Vehicle rental (light trucks, etc.)
For customers who want to save on shipping costs and want to take their items home quickly, we offer rental vehicles for take-home delivery.
-
Target: Customers who purchased the product
-
Remarks: There are conditions such as rental time, reservation status, driver's license confirmation, etc. Please contact our staff for details.
[Delivery company]
Our store uses the following delivery companies, depending on the product type, size, and delivery area.
Sagawa Express
Mainly Furniture, large items, general miscellaneous goods We will use it for shipping.
It will be delivered by Sagawa Express.
Link to carrier's website:
[About designation of delivery company]
As a general rule, we do not accept requests to specify a delivery company. We will select the most suitable delivery company based on the product type, size, delivery area, etc.
If you order multiple products, depending on the combination of products, they may be delivered by multiple delivery companies. In that case, please note that multiple parcel notification emails may be sent.
[Shipping fee]
Shipping costs vary depending on the delivery area and the size and weight of the item.
《Caution》
- Shipping costs for some areas (such as remote islands) may differ from the above shipping table. Please be sure to check the shipping charges on the order procedure screen before confirming your order.
- The size category when ordering is set by our company. Please do not confuse this with the price list of each carrier.
- The size category may change depending on the product shape and packaging method.
- Delivery to Okinawa is not possible.
[How to check shipping charges]
Shipping charges are automatically calculated and can be confirmed on the ordering screen. When you add an item to your cart and enter your shipping address, the applicable shipping charges will be displayed.
[Delivery days]
Usually, we will ship within 5-7 business days after your order is confirmed.
《Caution》
- The above is an estimate of the number of days until the shipping date, and may differ from the number of days from order to delivery.
- Delivery times may vary depending on product inventory status, order time, delivery area, shipping company's delivery status, weather/traffic conditions, etc.
- Some products, such as pre-order items, made-to-order items, and back-order items, may take longer than usual to be shipped. Please check the "estimated shipping time" listed on each product page.
- During major holidays, year-end and New Year holidays, etc., delivery may take longer than usual due to changes in the delivery company's collection and delivery system.
[Delivery time zone specification]
Due to the nature of the product, we do not accept requests for delivery dates and times. After shipping, please contact each delivery company.
- Sagawa Express delivery status inquiry
- Yamato Transport Baggage Inquiry System
- Japan Post Postal Tracking Service
[Overseas delivery]
Yes, it is possible. For overseas delivery, we will suggest the most suitable delivery method after confirming the destination area and the size and weight of the ordered product.
Depending on the country/region, there may be restrictions on delivery, so please check before purchasing.Please contact us.
[About packaging]
At our store, we carry out packaging work to ensure that your precious products are delivered without damage.
Furniture/interior large size products
To prevent scratches and damage, the item will be carefully packed with protective film, cardboard, air cushions, etc.
Miscellaneous goods/accessories/fragile items
Packing uses air cushions, kraft paper, cushioning materials, etc. to reduce external shock. A "Beware of Fragile Items" sticker will be affixed to fragile items.
Use of reused packaging materials
To reduce environmental impact, we may use reused cardboard or cushioning materials as some of our packaging materials. There is no problem with the product's protection function, so we appreciate your understanding and cooperation.
[Shipping notification and delivery status confirmation]
After the product has been shipped, a "Shipping Completion Notification Email" will be sent to your registered email address.
Contents of “Shipping Completion Notification Email”
- order number
- Order details (product name and quantity)
- Shipping company name
- Inquiry slip number (tracking number)
- Delivery status inquiry website URL (tracking website URL)
How to check delivery status:
You can check the delivery status online by copying the "Inquiry slip number (tracking number)" provided in the "Shipping Completion Notification Email" and accessing the "Delivery Status Inquiry Website URL (Tracking Website URL)".
《Caution》
"Shipping Completion Notification Email" is usually sent on the day the product is shipped (after the evening). If you do not receive the email, please check your spam folder or contact us.
[In case of long-term absence, refusal of receipt, or unknown address]
If the product cannot be delivered and is returned to our store because the customer is absent for a long period of time, declines to receive the product, or the delivery address is unknown, we will not refund shipping charges.
・About refunds
In the case of cancellation, only the product price will be refunded. Initial shipping charges, handling charges, return and reshipment charges are not refundable. In addition, if any refund fees are incurred, they will be borne by the customer.
・If you are absent for a long period of time or decline to receive the item many times.
If you are absent for a long period of time or decline to receive items repeatedly without a valid reason, we may refuse future transactions.
[Inquiries]
If you have any questions about shipping, please feel free to contact us.
- Contact form
- Phone number: 052-888-8080 (Reception hours: Weekdays 11:00-18:00)
