Frequently Asked Questions (FAQ)

Please log in to your My Page and change your information.

• You can edit or add an address from the "Address List."
• You can edit and add names and other information from "Edit Account".

The "" appears on the login screenForgot your password Please enter your email address when registering using ".

After logging in, click on the My PageAccount EditPlease change it from ".

No, membership registration is free. There is no membership fee, annual membership fee, registration fee, etc.

Your registered personal information will be strictly managed based on our privacy policy. We will not disclose or provide personal information to third parties without the customer's consent. Please feel free to register. For more information about our privacy policy, click [Privacy Policy].

If you do not receive the email to complete your membership registration, please check the following points.

Junk email folder: Please make sure that the email is not sorted into your spam folder.

Incorrect email address: Please double check to see if there are any errors in the email address you registered.

Receive settings: [@fynd-jp.com] Please check your email reception settings to receive emails from your domain.

If you have not received an email even after confirming the above, please contact us.Customer Support] Please contact us.

Yes, you can change your email newsletter subscription settings at any time from your My Page. After logging in to your My Page, please proceed with the changes using items such as "Change Member Information" or "Email Newsletter Settings."

Various credit card payments, GPay, bank transfers, and cash on delivery payments are available.

Log in to My Page and clickOrder HistoryPlease see from '.

It's possible.
When placing an order, please register your address in the "Other Delivery Address" section in the Delivery Address field.

*If you check "Register delivery address information" at the bottom of the item, you can set the address you registered for your next order.

Please check once again to make sure that the content you entered is correct.
If there is an error in the content you entered, an error message will be displayed, so please correct it.
If the problem persists, please contact customer service.

If you do not receive the "1. Order acceptance notice" (automatic email) sent after placing your order, there is a possibility that our email may be rejected due to an email error or spam setting. Masu.

For those using free email or mobile email

In many cases, when using some free emails such as Yahoo Mail or when using mobile email, contact emails from our company will be rejected and will not be delivered. Alternatively, in rare cases, the email may be received in the spam folder.
Please unsubscribe from our email "fynd-jp.com".

Order confirmation emails will be sent within 2 business days.

Our company plans to send you a "[2. Order confirmation notification] (Order confirmation email)" within two business days from the date of your order. If you have not received any contact for more than three business days, excluding weekends, holidays, or holidays designated by our company, some kind of error may occur when placing your order.
We apologize for the inconvenience, but please contact customer service with your name, phone number, and order number (order number) when placing your order.

As products are shipped directly from the warehouse, we do not offer gift wrapping, wrapping, or gift wrapping.

We do not accept requests for dates and times. Please coordinate the schedule with the delivery company.

If you are not at home at the time of delivery, the delivery company will leave you with a "delivery slip."
Please use a leave of absence within the storage period to redelivery.

• *Depending on the congestion of the delivery company, it may take some time for redelivery.
• *For products that cannot be specified at a time, we cannot accept requests for specific time specifications even when redelivery is made.
• Large items may not be redelivered, so please adjust the schedule carefully.
• *If the storage period at the delivery company has exceeded the storage period, the item will be returned to us, and the customer will be responsible for the amount equivalent to the round-trip shipping fee.
• We do not refund the cost of the returned items or shipping costs.

Search and confirm the "package enquiry number" listed in the email on the delivery company's website please.

• *If you have selected a specified date when placing your order, we will ship it on the date that is appropriate for the specified date.
• *Data will be reflected from each company on the day after the shipping date.

Products are generally delivered to the front door, and we do not carry them into the building.
However, for large items, we provide services up to the time of reclamation and installation.

We trade in items near the store or at stores, but when purchasing online, we entrust the product to a delivery company, so we accept delivery service for items that are not needed. It is not available. Thank you for your understanding.

We are preparing to sell our products across borders, but at the moment we do not accept shipping overseas.

The delivery situation may vary depending on the shipping status of the shipping company and delivery company. Please contact the delivery company.

We do not accept shipping of items together with the exception of small items, so shipping charges will be charged for each item. Thank you for your understanding.

Refunds are set forth in cases where returns are possible under our refund policy. Please check the details of our refund policy as this may apply to the condition of the product, return period, etc.Return Policy

We do not accept cancellations after an order has been placed.
*Due to the Specified Commercial Transactions Act, cooling off is not possible. Thank you for your understanding.

This can only be changed if the order status is [Order Confirmed], [Shipping Preparation], [Waiting for Product Arrival].
Please contact us by entering your order number and delivery address using the inquiry form.

This can only be changed if the order status is [Order Confirmed], [Shipping Preparation], [Waiting for Product Arrival].

• *Changes to credit card payments cannot be made.
  (Please cancel your order and then use your desired payment method to complete the order process.)

It depends on the reason for the return. If the item is returned due to customer's convenience, the customer may be responsible for the cost. Please see our refund policy for details.Refund Policy

Please contact the shop's inquiry desk.

In addition to the information posted online, we also hold the condition of the product as photographs and information. Please contact us and our staff will respond.
You can also make a reservation to visit our store and view the products at our physical store.

Only customers who make a reservation in the store can hold items for us. Please click the "Reserve Shop" button on the product page and register your visit schedule.

If you do not have the product you want, we can search for and propose items from all over the world and Japan based on your requests. We will be happy to hear more about your requests, so please contact us or make a reservation for your visit.

Delivery is possible at the store. Please make a reservation before visiting.

Fynd can store purchased items for up to six months free.

Products that can be identified are listed in the "Product Description" and "Product Specifications" on the product details page. Please note that some information such as age cannot be determined.