Frequently asked questions (FAQ)

Please log in to My Page and change your information.

• Addresses can be edited or added from the "Address List".
• You can edit and add your name etc. from ``Account Edit''.

"" displayed on the login screenForgot your password? Please contact us by entering the email address you used when registering.

After logging in, go to My Page.Edit accountPlease change it from ``.

No, membership registration is free. There are no joining fees, annual fees, or registration fees.

Personal information you register will be strictly managed based on our privacy policy. We will not disclose or provide personal information to third parties without your consent. Please register with confidence. For more information on the privacy policy, please click [Privacy policy] Please check.

If you do not receive the membership registration completion email, please check the following points.

Spam folder: Please check whether the email has been sorted into your spam folder.

Incorrect email address: Please double check that the registered email address is correct.

Reception settings: [@fynd-jp.com] Please check your email reception settings to ensure that you can receive emails from the domain.

If you do not receive the email even after checking the above, we apologize for the inconvenience.customer support] Please contact us.

Yes, you can change your e-mail newsletter subscription settings at any time from My Page. After logging in to My Page, please perform the change procedure from items such as "Change member information" or "E-mail magazine settings".

Various credit card payments, Gpay, bank transfer, and cash on delivery payments are available.

Log in to My Page and click ``Order historyPlease take a look.

It's possible.
When placing your order, please register your address in "Other delivery addresses" in the delivery address field.

*If you check "Register delivery address information" at the bottom of the item, you can re-set the registered address for your next order.

Please double check that the information you have entered is correct.
If there is an error in the information you entered, an error message will be displayed, so please correct it.
If the issue persists, please contact customer service.

If you do not receive the "[1. Notification of order acceptance] (automatic e-mail)" that is sent after placing your order, there is a possibility that our e-mails are being rejected due to an e-mail error or spam settings.

For those using free email or mobile email

When using some free e-mail services such as Yahoo mail, or when using mobile e-mail, there are many cases where our contact e-mails are rejected and do not arrive. Or, in rare cases, the email may have been received in your spam folder.
Please cancel the domain of "fynd-jp.com" for emails from our company.

Order confirmation email will be delivered within 2 business days.

Our company will send you "[2. Order Confirmation Notice] (Order Confirmation Email)" within 2 business days from the date of your order. If you do not hear from us for more than 3 business days (excluding Saturdays, Sundays, holidays, and holidays designated by our company), there may be an error in your order.
We apologize for the inconvenience, but please contact customer service with your name, phone number, and order number.

Since the products are shipped directly from the warehouse, we do not provide gift packaging, wrapping, or gift wrapping.

We do not accept date and time specifications. Please coordinate the schedule with the delivery company.

If you are not present at the time of delivery, the delivery company will mail you an "absence note."
Please complete the redelivery procedure using the absentee slip within the storage period.

• *Depending on the delivery company's congestion, it may take a few days before re-delivery.
• *For products for which time specification is not possible, we also cannot accept time specification when redelivering.
• Redelivery may not be possible for large items, so please adjust your schedule carefully.
• *If the storage period with the shipping company is exceeded, the item will be returned to us and the customer will be responsible for the round-trip shipping fee.
• We do not accept refunds for the cost of the item or the shipping fee for returned items.

Search and check the "package inquiry number" included in the email on the delivery company's website. Please.

• *If you select a designated date when placing your order, the item will be shipped on the date appropriate for the designated date.
• *Data will be reflected from the day after the shipping date for each vendor.

Regarding delivery of products, we basically deliver them to the entrance, and we do not carry them into the building.
However, for large items, the service will include clearing and installing the land.

We do accept trade-ins near stores or at stores, but in the case of online purchases, we outsource the delivery of the products to a delivery company, so we do not offer a pick-up service for unwanted items. Thank you for your understanding.

Yes, it is possible.
For overseas delivery, we will suggest the most suitable delivery method after confirming the destination area and the size and weight of the ordered product.

Depending on the country/region, there may be restrictions on delivery, so please check before purchasing.Please contact us.

It may vary depending on the delivery status of the shipping source and delivery company. Please contact the delivery company.

We do not accept combined shipping, except for small items, so a shipping fee will be charged for each item. Thank you for your understanding.

As a general rule, we do not accept returns or refunds, but there are cases where returns are possible based on our refund policy. Please check the details of our refund policy, as it may apply to product condition, return period, etc.Return policy

We do not accept cancellations after placing an order.
*Cooling-off is not possible due to the Specified Commercial Transactions Law. Thank you for your understanding.

Changes can only be made when the order status is [Order Confirmation], [Preparing for Shipping], or [Awaiting Product Arrival].
Please use the inquiry form to contact us by entering your order number and delivery address.

Changes can only be made when the order status is [Order Confirmation], [Preparing for Shipping], or [Awaiting Product Arrival].

*Changing to credit card payment is not possible.
(Please cancel your order and then proceed with the order again using your preferred payment method.)

It depends on the reason for the return. If the return is due to customer circumstances, the customer may be responsible for the return. Please see our refund policy for details.Refund policy

Please contact the shop's inquiry desk.

In addition to the information posted online, we have data on the condition of our products in the form of photos and information. Please contact us and our staff will respond.
You can also make an appointment to visit our store and view our products at our physical store.

Items can only be reserved for customers who have made a reservation to visit the store. Please click the store visit reservation button on the product page and register your store visit schedule.

If we don't have the item you want, we can search for items from all over the world and all over Japan and make suggestions based on your requests. We would like to hear more about your needs, so please contact us or make an appointment to visit us.

Delivery at the store is possible. Please make a reservation before coming to our store.

Fynd accepts storage of purchased items. Please contact us regarding the period etc.

For products that can be identified, they are listed in the "Product Description" and "Product Specifications" on the product details page. Please note that there may be cases where we cannot identify information such as the year.